Privacy Policy

1. Introduction

Welcome to VENU.studio ("we," "our," or "us"), a product of CUE++. We are committed to protecting your privacy and ensuring you have a positive experience when using our stage lighting design platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Profile Information: You may optionally provide additional information such as your company name, job title, and profile picture.
• Project Data: We store the lighting designs, CAD files, equipment lists, and other project-related content you create or upload.
• Payment Information: If you subscribe to paid services, our payment processor collects billing information on our behalf.
• Communications: When you contact us for support or feedback, we collect the information you provide.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our services, including features used, actions taken, and time spent.
• Device Information: We collect device type, operating system, browser type, and screen resolution.
• Log Data: Our servers automatically record information including your IP address, access times, and referring URLs.
• Cookies: We use cookies and similar technologies to maintain sessions and remember your preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Develop new products, services, and features

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who help us operate our services (hosting, analytics, payment processing).
• Collaboration: When you invite others to collaborate on projects, they will have access to the shared project data.
• Legal Requirements: We may disclose information if required by law or to protect rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to processing of your personal information.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@venu.studio.

8. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the operation of our services (authentication, security).
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our services.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws, including standard contractual clauses where required.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: